How Can We Help?

Get support for Cognio's agentic AI platform

Support Resources

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Documentation

Comprehensive guides for setting up and using Cognio's platform

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Slack Integration

Set up and optimize Cognio in your Slack workspace

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Video Tutorials

Step-by-step video guides for common tasks

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Technical Support

Get help with technical issues and configurations

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Best Practices

Learn how to get the most from Cognio

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Use Cases

Industry-specific implementation examples

Frequently Asked Questions

How do I install Cognio in my Slack workspace? +

Installing Cognio in Slack is simple:

  1. Visit our Slack integration page
  2. Click "Add to Slack" button
  3. Authorize the required permissions
  4. Start using @cognio mentions in any channel

For detailed instructions, see our Slack Installation Guide.

What data does Cognio access in my workspace? +

Cognio only accesses:

  • Messages where @cognio is mentioned
  • Direct messages sent to the Cognio bot
  • Basic workspace information for authentication

We do NOT train AI models with your data. All processing is done in real-time for your specific queries. See our Privacy Policy for details.

Can I deploy Cognio on-premise? +

Yes! Cognio offers complete on-premise deployment for enterprises requiring maximum data control. Benefits include:

  • 100% data privacy - nothing leaves your infrastructure
  • Full compliance with internal security policies
  • Customizable to your specific needs
  • No external dependencies

Contact our enterprise team for on-premise deployment options.

How much does Cognio cost? +

Cognio offers flexible pricing based on your needs:

  • Starter: Free tier for small teams (up to 100 queries/month)
  • Professional: $299/month for growing teams
  • Enterprise: Custom pricing with on-premise options

Use our ROI Calculator to see your potential savings (typically 99.7% cost reduction vs traditional solutions).

What makes Cognio different from ChatGPT or other AI tools? +

Cognio is fundamentally different:

  • Agentic Execution: Our agents DO tasks, not just answer questions
  • 99.7% Cost Reduction: SLM-First architecture vs expensive LLMs
  • Enterprise Ready: On-premise deployment, GDPR/HIPAA compliant
  • Workflow Automation: Define once, agents execute forever
  • Real-time Analytics: Live dashboards and visualizations

Learn more about our patented technology.

Still Need Help?

Our support team is here to assist you

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Email Support

support@cogniolab.com

Response within 24 hours

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Live Chat

Available Mon-Fri

9 AM - 6 PM PST

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Enterprise Support

24/7 Priority Support

For Enterprise customers

Schedule a Demo