Privacy Policy

Our Commitment to Privacy

At Cognio Lab, we are committed to protecting your privacy and ensuring the security of your data. Our agentic AI platform is designed with privacy-first principles, offering complete on-premise deployment options for organizations requiring maximum data control.

Important Notice for Slack Users

Information We Collect

Through Our Slack App

• Messages where @cognio is mentioned
• Direct messages sent to the Cognio bot
• User ID and workspace information for authentication
• Query content for processing and response generation

Through Our Website

• Contact information you provide (name, email, company)
• Usage analytics (page views, session duration)
• Technical information (IP address, browser type)

How We Use Your Information

• Query Processing: To generate insights, dashboards, and responses to your requests
• Service Improvement: To enhance our platform's accuracy and performance
• Support: To provide customer support and troubleshoot issues
• Communication: To send service updates and respond to inquiries
• Security: To detect and prevent fraudulent or unauthorized activity

Data Storage and Retention

Slack Integration

• Query data is processed in real-time and not permanently stored
• Screenshots are generated temporarily and deleted after upload to Slack
• No conversation history is retained beyond active session needs
• Authentication tokens are securely encrypted and stored

On-Premise Deployment

For enterprise customers using our on-premise deployment option, all data remains within your infrastructure. We have zero access to your data, ensuring complete privacy and control.

Data Security

We implement industry-standard security measures including:

• TLS 1.2+ encryption for all data transmission
• Encrypted storage for sensitive information
• Regular security audits and penetration testing
• Access controls and authentication mechanisms
• Compliance with GDPR and HIPAA requirements

Your Rights and Choices

You have the right to:

• Access: Request information about data we process about you
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Receive your data in a portable format
• Opt-out: Unsubscribe from marketing communications

To exercise these rights, contact us at privacy@cogniolab.com

Third-Party Services

We may use third-party services for:

• Website analytics (Google Analytics)
• Communication tools (Slack API)
• Infrastructure services (cloud providers for SaaS customers)

These services have their own privacy policies and we encourage you to review them.

Compliance

Cognio Lab complies with:

• GDPR: General Data Protection Regulation (EU)
• CCPA: California Consumer Privacy Act
• HIPAA: Health Insurance Portability and Accountability Act (for healthcare customers)
• SOC 2: Type II compliance (in progress)

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes through our services or by email. The "Last Updated" date at the top indicates the most recent revision.

Contact Us

If you have questions about this privacy policy or our data practices, please contact us: